FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been delivered. If the order is in route we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, stop the driver before the product is transferred, then call the Customer Service Center. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
If, within 30 days, you are not satisfied with your purchase, contact us and we will attempt to correct the issue. If you are not satisfied, after the attempt, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and you will be charged for the freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Certain merchandise may require manufacturer service first before return is allowed. Back to Top

What happens if the item I ordered is not available?
We will make every attempt to meet the given delivery date, but if weather conditions are severe enough, and we believe the conditions are too hazardous for our employees to be on the road, we will attempt to notify you by phone. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top

Shipping FAQs

All orders placed on Saturday or Sunday will be entered into the system on the following workday, but, should you run out of fuel, call us and we will be dispatch a truck for an emergency delivery.Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top